| Rental hurts |
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I tend to stick with familiar names when it comes to car rental as I, like many people, expect to receive a certain standard of service by doing so. In late August, I holidayed in Northern Italy with my wife and 2 year-old daughter, booking a Focus-sized car for the two-week stay, with Hertz. Hertz sent me an email customer satisfaction survey upon my return. See below my feedback, to which I have received no response: Firstly, the selection of cars was very limited. I was initially offered a smaller car than that I’d booked but I refused it. Eventually I was offered a slightly larger car than I wanted. It had a big dent in the back but I accepted it as there seemed little alternative. The car had no user handbook in the glovebox which made it impossible to locate the bonnet release to top up the washer fluid which was empty. The office was closed when I returned the vehicle so I was unable to discuss this with the Hertz staff. The worst thing though, was the dismal selection of child seats on offer. They were all grubby and dirty and most were actually damaged. I tried 3 before I found one that was barely acceptable. The Hertz representative, although very polite and friendly, explained that he didn’t know how to install the seat as he never had any children of his own!!! I was astonished by the comment. It seems to suggest that Hertz’s attitude to the safety of its customers is lax, to say the least. Very disappointing indeed. Am considering asking for compensation for the additional cost of the child seat since the service was so poor. I’d really like to hear from anyone else who’s had similar problems where it comes to the rental of child seats.
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