Ryanair took my brother’s money for a flight, assuring him he could book a wheelchair for his Mother-in-Law as long as he did so at least 24 hours before the flight. This proved to be impossible.

The phone numbers provided were either closed after 5pm Friday or permanently engaged. He tried calling Stansted Airport direct but no one would give him the number of Ryanair at the airport. They simply refused.

When he went through the automated switchboard at Stansted, there was an option for wheelchair enquiries for Ryanair passengers. This (after several attempts because it was engaged) put him through to a man called Mick, who said he wouldn’t help and who, twice, deliberately hung up on my brother while he was talking. Mick did give him another Stansted number to try but that was unobtainable: “probably because they’re sick of so many people calling it,” said Mick, who refused to give his surname.